FAQ
Q: How can your services benefit my business?
A: Digital Business Systems provides a highly professional outsourced IT department with in-depth industry knowledge. Our services include 24/7 monitoring, server/desktop management, preventative maintenance and patching, guaranteeing up time all for one fixed monthly fee.
Q: Does Digital Business Systems Offer Remote Monitoring and Management?
A: We offer 24/7 monitoring and management. Our technicians have a full view of your system and are notified in real time for immediate problem resolution. With our top of the line Remote Monitoring and Management tool we are able to prevent 90% of your outages, crashes, and security threats.
Q: How can I contact Digital Business Systems when I have Technical issues?
A: For urgent technical issues please call our technical support desk 416-920-8324 ext 286. Also located on your desktop is our company logo, simply log on and have access to our technicians through online chat, log a support ticket, or just check the status of an issues were resolving.
Q: Do your plans offer Unlimited Onsite and Remote support?
A: All of Digital Business Systems’ plans offer 24/7 technical remote support and telephone support. You have the option to purchase as many unlimited onsite support hours.
Q: What type of support do you offer in a couple years when our software, servers and computers need to be changed and upgraded?
A: Digital Business Systems can offer service plans that include the upgrade of all your hardware and software. If you choose to not have this service included Digital Business Systems has many vendor relationships and can provide you with hardware and software options at a reduced cost.
Q: How can I check the status of open tickets and support issues?
A: You can use the Digital Business Systems Icon located on the bottom right hand corner of your desktop to log in and review the status, or you can log in directly from our website.
Q: Do you manage solutions like E-mail, CRM and custom software?
A: Yes, Digital Business Systems believe that these services are mission critical to running a hassle free business. It doesn’t matter what type of custom software your business is using, Digital Business Systems is committed to becoming an expert in managing and monitoring your custom software components.
Q: If I haven’t had any technical issues within a month how do I know what Digital Business Systems has done for me?
A: Digital Business Systems provides our customers with monthly executive level reports to show the heath of your network, and the service Digital Business Systems has been providing. Our reports give in detail the 24/7 support Digital Business Systems has provided in preventing issues, and resolving technical issues before you were even aware the issue has occurred. These reports are shown in both a technical report and a business report.